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Privacy Policies Return & Refund Terms & Conditions

Privacy Policies

I Love Baby Marketing Sdn. Bhd.

We are committed to protecting your personal data in compliance with applicable Malaysian laws.

1. Information We Collect

We may collect the following information:

Name
Email address
Phone number
Delivery address
Payment details (processed securely via third-party platforms)

2. How We Use Your Information

Your personal data is used to:

Process and deliver orders
Provide customer service
Improve our website and services
Send updates, promotions, or marketing (only with your consent)

3. Data Sharing

We do not sell your personal data. We may share necessary information with:

Payment service providers
Delivery or logistics partners
Legal authorities (if required by law)

4. Data Security

We implement reasonable security measures to protect your personal data. However, no online transmission is 100% secure.

5. Cookies

Our website may use cookies to:

Improve user experience
Analyze website traffic
Support website functionality

6. Your Rights

You have the right to:

Access your personal data
Request corrections or updates
Request deletion of your data (subject to legal requirements)

7. Data Retention

We retain personal data only as long as necessary for business or legal purposes.

8. Changes to Policy

We reserve the right to update this Privacy Policy at any time without prior notice.

Return & Refund

I Love Baby Marketing Sdn. Bhd.

We aim to ensure customer satisfaction while maintaining fair return procedures.

1. Return Eligibility

Items may be returned within 7 days of receiving the product if:

The item is defective or damaged
The wrong item was delivered
The item is unused and in original packaging

Proof of purchase and supporting evidence, including warranty card, receipt, screenshots of purchase details, or product photos, are required for return request verification.

2. Non-Returnable Items

We do not accept returns for:

Used or damaged items (not due to defects)
Hygiene-related products once opened
Items without original packaging

3. Return Process

To initiate a return:

Contact our customer service team
Provide proof (photos/videos if required)
Wait for confirmation and further instructions before sending items back

Return address:

I LOVE BABY MARKETING SDN. BHD.
NO. 1344, JALAN SRI PUTRI 3/6,
TAMAN KULAI,
81000 KULAI, JOHOR, MALAYSIA

4. Refund Process

Refunds will only be processed after the item has been checked and approved
Approved refunds will be issued via the original payment method
Refunds will be completed within approximately 7 working days after approval

5. Shipping & Return Costs

Shipping fees depend on platform policies or promotions
Customers are responsible for return shipping costs unless the issue is due to company error (defective/wrong item)
We are not responsible for lost parcels during return transit

6. Warranty

Selected products may include a 6–12 months warranty covering manufacturing defects only. Warranty does NOT cover:

Adapters
Remote controls
Springs or accessories (as stated in warranty card)
Damage caused by misuse

7. Exchange Policy

Depending on the condition of the item, we may offer a product exchange instead of a refund. Processing may take approximately 1–2 weeks.

Terms & Conditions

I Love Baby Marketing Sdn. Bhd.

Welcome to the official website of I Love Baby Marketing Sdn. Bhd. By accessing or using this website, you agree to be bound by the following Terms & Conditions. If you do not agree, please discontinue use of our website.

1. General

The content of these Terms & Conditions may be updated, modified, or removed at any time without prior notice. We reserve the right to take immediate action against any user who violates these terms or engages in misuse of our website or services.

2. Website Content & Intellectual Property

Unless otherwise stated, all materials on this website including images, graphics, text, logos, videos, and design elements are the property of I Love Baby Marketing Sdn. Bhd. or used under proper license. You are not allowed to:

Copy or reproduce any content
Modify or adapt any material
Distribute any content without prior written permission

3. Product Information

Product images are for illustration purposes only
Actual products may vary slightly due to display settings or manufacturing differences
We reserve the right to update product details, pricing, and availability without notice

4. Orders & Payments

All orders are subject to acceptance and product availability
Prices are listed in Malaysian Ringgit (RM) and may change without prior notice
Payments are processed through our authorized third-party platform (e.g., Shopee)
We do not store or directly access your payment information
Orders will only be processed after successful payment confirmation

We reserve the right to cancel or refuse any order due to pricing errors, stock unavailability, or suspicious/fraudulent activity.

5. User Responsibilities

Users agree to:

Use this website for lawful purposes only
Provide accurate information during transactions
Maintain confidentiality of their account details (if applicable)

Any misuse, fraud, or harmful activity is strictly prohibited.

6. External Links

Our website may contain links to third-party platforms (e.g., Shopee). We are not responsible for the content, policies, or transactions conducted on external websites.

7. Limitation of Liability

We are not responsible for:

Misuse of products
Indirect or incidental damages
Delays caused by third-party services or courier providers

8. Termination

We reserve the right to suspend or terminate access to our website without prior notice if users violate these Terms & Conditions.

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of Malaysia.

© 2026 I Love Baby Marketing Sdn. Bhd. All rights reserved.